FAQs (Frequently Ask Questions)

🛍️ About Our Products

  • What age range do you cater to? We offer a curated selection of stylish clothing for children from newborns up to 12 years old.

  • Are your items authentic? We specialize in high-quality overruns. We curate our collection carefully to ensure they meet our standards for style and comfort.

  • How do I know which size to choose? Since sizing can vary, we recommend checking the product photos for any size charts. If you are ever in doubt, feel free to message us on our Facebook page for personal advice!

📦 Shipping & Delivery

  • Where do you ship from? We are based in Metro Manila and ship to customers across the Philippines.

  • How long will it take to receive my order? Shipping times depend on your location. Once your order is processed and handed over to our courier, you will receive a notification with tracking details.

💳 Payments & Promotions

  • What payment methods do you accept? To make your checkout as smooth as possible, we currently accept payments via:

    • 🏦 UnionBank (Bank Transfer)

    • 📱 GCash

    • Please send us a message on our Facebook page after your transfer so we can verify and process your order quickly!

  • Do you offer discounts during your live streams? Yes! We frequently host live selling sessions where we offer exclusive discounts. Be sure to follow our pages so you don't miss out on our "Live Discounts" deals!

🔄 Returns & Exchanges

  • What is your return policy? If an item does not fit, you may request a return within 24 hours of the package being marked as delivered. Items must be in their original, sellable condition with all tags intact.

  • Why do you require an unboxing video? To ensure fairness and protect both our customers and our shop, a continuous unboxing video is required. This helps us verify the condition of the item right out of the package.

  • How do I initiate a return? Please send us a message on our Facebook page with your order number and your unboxing video.

📱 Connect With Us!

We love staying in touch! Follow us on our official channels for the latest updates, new arrivals, and live selling schedules:

💬 Need more help?

The fastest way to reach our support team is by sending a direct message to our official Facebook page: facebook.com/happynestmnl. We are always happy to help!