Return & Refund Policy

At Happynest Manila, we want you and your little ones to be completely happy with your purchase. We understand that shopping for children’s clothing online can sometimes be tricky with sizing, so we have designed a clear policy to ensure a smooth experience for everyone.

📦 General Return Guidelines

To be eligible for a return, your item must meet the following criteria:

✨ Condition: Items must be in original, sellable condition. This means the item must be unworn, unwashed, free of stains, odors (including smoke or perfume), and pet hair, with all original tags and packaging intact.
📹 Unboxing Requirement: To protect both our customers and our shop, we kindly require a clear, continuous unboxing video of your package. This video should show the shipping label, the opening of the package, and a full inspection of the garment(s) before they are worn. Please send this video to us via our official Facebook page, facebook.com/happynestmnl, if you believe an item is damaged or incorrect upon arrival.

📏 Returns Based on Fit

If the clothing you purchased does not fit as expected, we are happy to assist you, provided you adhere to our strict timeframe:

⏱️ 24-Hour Return Window: Requests for returns due to fit issues must be initiated within 24 hours of the package being marked as "Delivered" by the carrier.
💬 Process: Please send us a message immediately at facebook.com/happynestmnl with your order number and photos/video confirming the item is in its original, sellable condition.
✅ Authorization: Once we approve your request, we will provide instructions on how and where to send your package back. Items sent back to us without first requesting a return will not be accepted.

🚫 Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges for:

🧼 Items that have been worn, washed, or altered.
🏷️ Items missing their original tags.
🧸 Items that have been damaged while in the customer's care.

💸 Refunds & Exchanges

🔍 Inspection: Once your return is received and inspected, we will notify you if your refund is approved.
💳 Processing: If approved, your refund will be automatically processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
🚚 Shipping Costs: The customer is responsible for all return shipping costs. Shipping costs are non-refundable.

⚠️ Damaged or Incorrect Items

If you received an item that is defective, damaged, or incorrect, please reach out to us at facebook.com/happynestmnl within 24 hours of delivery with your unboxing video so we can make it right for you immediately.

📝 How to Start a Return

Check: Ensure the item meets the "Sellable Condition" criteria listed above.
Message: Send us a message at facebook.com/happynestmnl within the 24-hour window.
Provide: Include your order number and your unboxing video evidence.
Wait: Our team will respond with a return authorization and shipping instructions.